Refund Policy

Thank you for using Bank Statement Analyzer. This policy outlines the terms regarding refunds for credit purchases used within our service.

Credit Purchases

Our service operates on a credit-based system. Users purchase credits which are then used to process bank statements.

• Non-Refundable: All credit purchases are final and non-refundable. Once credits are purchased, they cannot be returned for a cash refund or any other form of compensation.
• Non-Transferable: Credits purchased are tied to the user account that made the purchase and cannot be transferred to any other user account.
• No Expiration: Purchased credits do not expire. They will remain in your account until they are used to process a bank statement.

Inquiries Regarding Purchases

While credit purchases are non-refundable, if you believe there has been an error with your purchase or have questions about your credit balance, please contact us:

1. Contact our support team at [email protected]
2. Include your account email and details about your inquiry
3. Our team will review your inquiry and respond as soon as possible.

Refund Processing

As stated, credit purchases are non-refundable. In the rare event that a refund is issued due to a verified processing error or other exceptional circumstance explicitly approved by Bank Statement Analyzer, it will be processed through the original payment method. Please allow 5-10 business days for any such transaction to appear in your account.

Exceptions

We reserve the right to address billing errors or unique circumstances on a case-by-case basis, but this does not imply an obligation to offer refunds beyond the policy stated above.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].

Last updated: April 26, 2025